Loading theme…
Loading theme…
Deliver what each concession contract requires · All concessions
| Indicator | Value | Target | TrendDemo: generated trend, not measured data | Status |
|---|---|---|---|---|
| Incident response chain within SLA (detect to clear) | 91.4% | ≥ 95.0% | Watch | |
| Category 1 defects fixed within deadline | 94.2% | ≥ 98.0% | Off target | |
| Category 2 defects fixed within deadline | 89.5% | ≥ 95.0% | Off target | |
| Category 3 defects fixed within deadline | 92.8% | ≥ 95.0% | Watch | |
| Inspections completed on time | 93.1% | ≥ 95.0% | Watch | |
| CCTV availability | 98.6% | ≥ 99.0% | Watch | |
| VMS availability | 99.2% | ≥ 99.0% | On target | |
| SOS point availability | 97.4% | ≥ 99.0% | Off target | |
| Time to inform the public (VMS / DATEX II) | 6.4 min | ≤ 5.0 min | Watch | |
| Call and case closure time, median | 3.6 days | ≤ 5.0 days | On target | |
| Penalty or deduction exposure, YTD | €400k | ≤ €250k | Off target |
Deliver what each concession contract requires · ACEGA / AP-53
| Indicator | Value | Target | TrendDemo: generated trend, not measured data | Status |
|---|---|---|---|---|
| Incident response chain within SLA (detect to clear) | 89.6% | ≥ 95.0% | Off target | |
| Category 1 defects fixed within deadline | 93.0% | ≥ 98.0% | Off target | |
| Category 2 defects fixed within deadline | 87.3% | ≥ 95.0% | Off target | |
| Category 3 defects fixed within deadline | 91.3% | ≥ 95.0% | Watch | |
| Inspections completed on time | 91.7% | ≥ 95.0% | Watch | |
| CCTV availability | 98.3% | ≥ 99.0% | Watch | |
| VMS availability | 99.0% | ≥ 99.0% | On target | |
| SOS point availability | 96.9% | ≥ 99.0% | Off target | |
| Time to inform the public (VMS / DATEX II) | 7.0 min | ≤ 5.0 min | Watch | |
| Call and case closure time, median | 3.9 days | ≤ 5.0 days | On target | |
| Penalty or deduction exposure, YTD | €53k | ≤ €23k | Off target |