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KPI library

KPI library

Demo: demo figures and KPI metadata, not measured data

What each headline KPI means, how it’s calculated, who owns it and where its data comes from. Open a KPI for its fact sheet.

Safety

  • Killed or seriously injuredPeople killed or seriously injured in road collisions on the network, per 100 million vehicle-kilometres travelled. Normalising by traffic makes busy and quiet roads comparable.Head of Road SafetyCollision records1.9On target
  • Workforce accident frequencyRecordable accidents to staff and contractors per million hours worked. Covers everyone working on the network, not only direct employees.Head of Health and SafetyHealth and safety incident system2.9On target

Service levels

  • Overall SLA complianceThe share of contractual service obligations met, weighted by their importance in each concession contract. The single measure of contract delivery.Director of OperationsContract management system95.0%On target
  • Lane availabilityThe share of scheduled lane-hours open to traffic. Closures for incidents, works and weather all count against it.Director of OperationsTraffic management centre lane log99.1%On target

Cost and commercial

  • Budget variance, YTDActual plus committed spend against the approved budget for the year to date. Positive means over budget.Chief Financial OfficerERP (costs)+2.5%Watch
  • Full-year cost forecastForecast full-year cost as a share of the approved annual budget. Above 100% means a forecast overspend.Chief Financial OfficerERP (costs)101.9%Watch

Asset condition and maintenance

  • Network condition indexThe share of assessed lane-km whose pavement, structures and slopes are in good condition.Head of Asset ManagementAsset management system85%On target
  • Preventive maintenance on timePlanned preventive maintenance tasks completed by their due date, as a share of tasks due.Head of Asset ManagementMaintenance management system89%Watch

Sustainability

  • Operations carbonEmissions from operational fuel and energy, in tonnes of CO₂ equivalent per lane-km, for the year to date.Head of SustainabilityFuel and energy records1.72On target

Data trust and AI

  • Data quality scoreThe average share of records passing quality checks (completeness, valid ranges, no duplicates) across all source systems, out of 100.Head of DataData quality monitor93Watch
  • KPI confidenceThe share of headline KPI values calculated from validated data rather than estimates or unvalidated feeds.Head of DataData quality monitor93%Watch

Values are the group figure for the demo year to date. Owners, approvals and feeds are demo metadata until KPI governance is set up.