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Deliver what each concession contract requires · All concessions
| Indicator | Value | Target | TrendDemo: generated trend, not measured data | Status |
|---|---|---|---|---|
| Incident response chain within SLA (detect to clear) | 91.4% | ≥ 95.0% | Watch | |
| Category 1 defects fixed within deadline | 94.2% | ≥ 98.0% | Off target | |
| Category 2 defects fixed within deadline | 89.5% | ≥ 95.0% | Off target | |
| Category 3 defects fixed within deadline | 92.8% | ≥ 95.0% | Watch | |
| Inspections completed on time | 93.1% | ≥ 95.0% | Watch | |
| CCTV availability | 98.6% | ≥ 99.0% | Watch | |
| VMS availability | 99.2% | ≥ 99.0% | On target | |
| SOS point availability | 97.4% | ≥ 99.0% | Off target | |
| Time to inform the public (VMS / DATEX II) | 6.4 min | ≤ 5.0 min | Watch | |
| Call and case closure time, median | 3.6 days | ≤ 5.0 days | On target | |
| Penalty or deduction exposure, YTD | €400k | ≤ €250k | Off target |
Deliver what each concession contract requires · Ruta 27
| Indicator | Value | Target | TrendDemo: generated trend, not measured data | Status |
|---|---|---|---|---|
| Incident response chain within SLA (detect to clear) | 86.0% | ≥ 95.0% | Off target | |
| Category 1 defects fixed within deadline | 90.5% | ≥ 98.0% | Off target | |
| Category 2 defects fixed within deadline | 82.9% | ≥ 95.0% | Off target | |
| Category 3 defects fixed within deadline | 88.3% | ≥ 95.0% | Off target | |
| Inspections completed on time | 88.8% | ≥ 95.0% | Off target | |
| CCTV availability | 97.7% | ≥ 99.0% | Off target | |
| VMS availability | 98.7% | ≥ 99.0% | Watch | |
| SOS point availability | 95.8% | ≥ 99.0% | Off target | |
| Time to inform the public (VMS / DATEX II) | 8.1 min | ≤ 5.0 min | Off target | |
| Call and case closure time, median | 4.6 days | ≤ 5.0 days | On target | |
| Penalty or deduction exposure, YTD | €182k | ≤ €32k | Off target |